Frequently Asked Questions
1. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Orders are generally processed in 24-48 hours from the time of receipt (excluding weekends). Once your order has shipped you will receive a confirmation email with tracking information.
On average, shipping within the United States takes 3-5 business days, and for international orders USPS requires 15-25 business days.
2. WHY DID MY ORDER GET CANCELLED?
Your order may have been cancelled for one or more of the following reasons :
1) We cannot ship to hotels
2) We cannot ship to PO Boxes in select countries
3) Your shipping address is not valid
4) Requested information to verify your order was not received
5) The item(s) in your order is currently not available
3. WHAT IF I NEED TO CHANGE MY ORDER OR SHIPPING ADDRESS?
Currently we cannot modify purchased items in an order. If there is a problem with your shipping address please email the correct address to the email provided in your order receipt and we will make the modification if your order has not been processed. In the event that your order has already shipped and the provided address was wrong, please note that the buyer assumes all responsibility.
4. HOW CAN I EXCHANGE OR REFUND MY ORDER?
We will gladly exchange or refund any item(s) that have been unused and are in new condition within 14 days from the date that your order was delivered. Please ship your product to the below address and include the original invoice with a note stating the purpose of the return:
915 Mariner St
Brea, CA 92821